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Calidad Revistas Científicas Españolas
VOL.
30(3)/
2017
Author / Paloma PIQUEIRAS CONLLEDO PhD student. Department of Audiovisual Communication and Advertising II, School of Communication. Complutense University of Madrid, Spain.
Article / Do young citizens’ expectations shape engagement activation with the public sector? Proposing a model to link expectations, engagement and tangible growth

Abstract /

There is growing literature documenting the positive outcomes of engagement arising from the direct involvement of citizens in administrative processes. However, little has been done assessing the impact that engagement has on economic and social growth. Building on theory of intangible assets as applied to the public sector, this paper focuses on the relationship between expectations, engagement (as an indicator of intangible value), and tangible growth, and suggests a model for exploring the global impact of citizen engagement through international comparisons between Northern and Southern European countries. The specific target is young citizens. Data from the World Bank are used for valuable indicators on economic and social growth at the macro level of countries and data from the European Social Survey are used to elaborate indicators of the intangible value of engagement.

Keywords /

Engagement, expectations, intangibles assets, public policies, public sector

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